1. If you see any charges on your credit/debit card for purchases made on Yepme.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
2. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

1. In case of a payment failure, please check if amount is debited from your account. If no, then please retry ensuring that the information passed on to payment gateway(account details and billing address) is accurate and your Internet connection is not disrupted in the process.
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can also log in a complaint by selecting appropriate reason and share the bank statement with the debit amount with us to get the same resolved.

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Yepme. You pay only the amount that you see in your order summary.

1. We accept payments via Visa, MasterCard, American Express Credit and Debit Cards,Netbanking, EMI and also ITZ Cash Cards.
2. We also accept payment via ""Cash on Delivery"" at the time of the delivery of the product.

All Credit Card, Debit Card, ITZ Cash Card and net banking transactions are processed over a secure encrypted connection. Also, we are verified by Norton as a Safe Site. So no worries here!

We keep you updated on the order status via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please use the details from order related SMS-es and emails for tracking status of your order, if you don't see any update. In case of any unforeseen events which delays your order you would receive a special update from our end. You may also refer to http://www.yepme.com/TrackMyOrder.aspx and track your order.

We keep you updated on the order status via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please use the details from order related SMS-es and emails for tracking status of your order, if you don't see any update. In case of any unforeseen events which delays your order you would receive a special update from our end. You may also refer to http://www.yepme.com/TrackMyOrder.aspx and track your order.

We keep you updated on the order status via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please use the details from order related SMS-es and emails for tracking status of your order, if you don't see any update. In case of any unforeseen events which delays your order you would receive a special update from our end. You may also refer to http://www.yepme.com/TrackMyOrder.aspx and track your order.

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please share your concern.

Your order will be delivered within 4-8 business days from order date depending on your location. Sometimes it may take longer than the stipulated time due to unforseen conditions including weather conditions, flight delays and etc at the courier company end.

Yes there is shipping charge of Rs 99 applicable upto the order of Rs 599. Any order value above Rs 599 will not have any shipping charges excluding few promotionals offer/categarioes. Also, the delivery charges if any are always mentioned in the shopping cart while placing an order.

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Yes We do via www.yepmeworld.com

The current logistics infrastructure doesn't allow us to expedite further at this time.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme.
NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled.

You can return a product to Yepme.com if:
1. You received a faulty/defective product
2. You received a physically damaged product
3. You are unhappy with the product quality
4. The product is different from description on the website
5. There is Size/Fit issue

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price within 30 days of order delivery.
All you need to do place a return request by clicking on add complaint and choosing the relevant reason of return in the sub category within 30 days of order delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact, in their original packaging and in an unwashed undamaged condition. Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. Damages due to neglect, improper usage will not be accepted as per return policy. Some special rules for promotional offers may override.""Please note that ""Yepme.com's 30 Day Returns Policy"" does not apply to any non returnable/non refundable product as the same will be mentioned in the product details page.

If you receive a wrong product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will have to send the product within 14 days of receipt of your complaint. You can choose to have refund/replacement of the product.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme.
Growthways Trading Pvt Ltd, K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi-110037
NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled

You can return a product to Yepme.com if: You have received a faulty/ defective/ physically damaged product/ unhappy with the product quality/ product is different from description on the website or There is Size/Fit issue.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme. NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled.

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price within 30 days of order delivery.
All you need to do place a return request by clicking on add complaint and choosing the relevant reason of return in the sub category within 30 days of order delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact, in their original packaging and in an unwashed undamaged condition. Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. Damages due to neglect, improper usage will not be accepted as per return policy. Some special rules for promotional offers may override.""Please note that ""Yepme.com's 30 Day Returns Policy"" does not apply to any non returnable/non refundable product as the same will be mentioned in the product details page.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme.
Growthways Trading Pvt Ltd, K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi-110037 NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled

You can return a product to Yepme.com if: You received a faulty/defective product You received a physically damaged product You are unhappy with the product quality The product is different from description on the website There is Size/Fit issue

Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will have to send the product within 14 days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request.

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price within 30 days of order delivery.
All you need to do place a return request by clicking on add complaint and choosing the relevant reason of return in the sub category within 30 days of order delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact, in their original packaging and in an unwashed undamaged condition. Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. Damages due to neglect, improper usage will not be accepted as per return policy. Some special rules for promotional offers may override.""Please note that ""Yepme.com's 30 Day Returns Policy"" does not apply to any non returnable/non refundable product as the same will be mentioned in the product details page.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme.
Growthways Trading Pvt Ltd, K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi-110037 NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled

If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, you will have to send the product within 14 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme. NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled.

You can return a product to Yepme.com if: You received a faulty/defective product You received a physically damaged product You are unhappy with the product quality The product is different from description on the website There is Size/Fit issue

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price within 30 days of order delivery.
All you need to do place a return request by clicking on add complaint and choosing the relevant reason of return in the sub category within 30 days of order delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact, in their original packaging and in an unwashed undamaged condition. Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. Damages due to neglect, improper usage will not be accepted as per return policy. Some special rules for promotional offers may override.""Please note that ""Yepme.com's 30 Day Returns Policy"" does not apply to any non returnable/non refundable product as the same will be mentioned in the product details page.

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. You will have to send the product within 14 days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

Yepme doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ Yepme.
Growthways Trading Pvt Ltd, K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi-110037 NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled