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How do I place an order?
How will my order be delivered to me?
How will I know if order is placed successfully?
Do you take orders over phone?
I tried placing order using my credit card but it isn't working. Can you help me place an order?
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
How do I check the status of my order?
Can I cancel my order?
I got a confirmation call for my order. Why is that?
Can I place a bulk order for an item(s)?
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
How do I do a trial of the product I purchased?
Do you allow Replacements ?
Can I add an item to my order after I have placed my order?
What payment methods do you accept?
Is it safe to shop online using my Debit card or Credit Card?
Is there a purchase limit for a Cash On Delivery purchase?
How can I pay if COD option is not available on my address?
Are there any hidden charges?
What should I do if my payment fails?
I see debit transactions in my Bank Statement from Yepme but I have never shopped with Yepme. What do I do?
Why isn't COD available to me?
Are there any collection charges?
What is a promo voucher?
What is the minimum order value for application of promo vouchers?
What products can I purchase with the promo vouchers?
Can I use a voucher more than once?
Is there validity date for promo voucher?
How do I use a promo voucher?
Can I club two vouchers in one purchase?
Why doesn't my promo voucher work?
I tried everything still voucher doesn't seem to work.
Is my Promo voucher amount refundable?
What is Yepme's Shipping Policy?
How long will my order take to arrive?
Are there any shipping charges?
Can I expect delivery on all days of the week?
Do you ship internationally?
Why did I receive a partial Order?
I am going out of town. Can you expedite my delivery?
How do I track my Order?
I used my tracking number to check the details of my shipment but the information is not clear to me.
I should have received my order by now but I haven't. What do I do?
Mandatory pre-requisites to claim Refund
Under what conditions Refunds will be provided?
What is Yepme.com's Returns policy?
Are there certain categories of products which are non-returnable?
Can I return a part of my order?
How long will the refund process take?
Where do I return my product?
I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
If I return the product how will I get back the courier charges?
I was supposed to receive my refund by now but I haven't. What do I do?
I paid through EMI. How will I get my refund?
Mandatory pre-requisites to claim Replacement
Under what conditions Replacements will be provided?
Which items can I Replace?
What items can I buy in Replacement?
Can I replace my product for an item of lesser or higher value?
Will I be charged for Replacement?
Can I buy multiple items in Replacement for a single product?
Can I cancel the Replacement?
In order to serve your needs in a better manner we have joined hands with multiple channel partners to be able to provide you the best products and services. As far as policies go, for all third party products, their respective policies will be applicable. Please refer to the below matrix to know more about the policies of different partners:
How can I purchase a Gift Card?
Can I purchase a gift card for any denomination?
What is the validity of my gift card(s)?
What products can I purchase with gift cards?
Can I use my gift card credits in any denomination in multiple order?
Can I combine/add multiple gift cards to my account?
Can I pay partially through gift cards while placing an order?
How can I check the remaining balance in my gift card?
I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?
I entered the code, but it is showing error as invalid code
Can I use any promotional/discount voucher along with my gift cards?
Can I convert gift cards into cash?
I entered the code, but it is showing error as Expired
Do I need to register to shop?
By registering, will I automatically receive marketing emails from you?
What do I do if I have forgotten my password or my password does not work?
Do I need to type my address everytime I order?
The item I bought is now available at a lower price. What do I do?
I see similar items with different prices. Why so?
Track the latest collections and offers at Yepme
We accept Net Banking, all major Credit cards, Debit cards, and Cash Cards. We also
offer Cash on Delivery and India's largest selection of 0% EMI options.
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